FAQ

We are always available online, and we deliver to customers all across the USA with fast and free shipping options. Our headquarters are at 4527 Arnold Ave, Naples, FL 34104 where you are also welcome to visit our showroom weekdays between 9am-5pm ET. Our warehouses can be found throughout the country, but since our representatives mainly work with you by phone and online, we are able to save on costs that traditional retail stores cannot avoid. This allows us to slice our prices and proudly offer you the best prices,guaranteed.

Orders can be placed 24/7 on our website. Our guaranteed hours of operation for customer service are weekdays 8 a.m. to 5 p.m but we are often online to help outside those hours as well. Do contact us whenever it is convenient for you and we will reply promptly.

Yes! Our factory-direct prices are available to you regardless if you are a contractor or a homeowner.

We deliver anywhere in the continental US, usually within 3-7 business days of placing the order.

Many of our valued customers from Hawaii, Alaska, Canada and the Caribbean set their shipping destination to the nearest port or border from where a freight forwarder finalizes their shipment.

If needed, we’re happy to recommend freight forwarders and modes of procedure based on our customers’ positive experiences. Please get in touch via our chat, phone, or info@wholesalecabinets.us for assistance.

The easiest way to make sure your cabinets will look exactly how you imagined them is toorder door sample. Door samples are fully refundable with your order for cabinets. Once you’re sure of your style we recommend getting afree room design . These two steps will let you know what your cabinets will feel and look like in context, as if they were already there.

We offer three methods of payment: Credit card, debit card, and wire transfer. For credit cards, we accept Visa, MasterCard, Discover, and American Express.

If your shipping state charges sales tax we charge it too, as all online businesses are required to do now.

After adding all items in your shopping cart and entering your shipping address, you will see your quote in full.

Yes! We actually recommend ordering samples before buying your cabinets. It’s a great way to see the quality of our products and ensuring that the color you had in mind will match well with the rest of your kitchen. They are fully refundable with your cabinets order, ship free of charge, and you canfind them here.

Yes! When you buy any cabinets from us, we will refund the entire door sample cost and you get to keep them; no need to send the samples back to us.

You can easily track your shipment with the tracking number provided to your email and Wholesale Cabinets account.

Once the shipment arrives at the terminal, a representative from the carrier company will call to arrange a delivery appointment. Please ensure that you have provided us with the correct contact number and address.

This only applies to Residential deliveries. Business deliveries will receive the shipment without notification unless otherwise specified in your order notes.

Yes, someone has to be home to sign for the shipment. You will be contacted by the freight company before delivery to set a time suitable for you.

The delivery drivers will offload your pallet/s to the ground and will not unload or move your pallet. You may need to carry the boxes from the curb, so please ensure that your are prepared to unload the pallet and place the boxes where you need them.

Inspect your order as soon as you receive it. If you see signs of damage immediately, report it to the driver and take pictures. The driver will call the dispatch office and provide you with an exception number on the BOL (Bill of Lading). Do not refuse delivery.

We will need a copy of the updated BOL and any pictures of the damage. You can log into your account to file a Damage Claim or contact your Wholesale Cabinets designer for assistance.

We will gladly replace or accept the return of products that are incorrect due to defects in manufacturing, workmanship, or fulfillment for 30 days from the date of purchase.

Returns due to customer mistakes or change in layout after an order has shipped will be subject to a 20% restocking fee plus the cost of freight to return item(s) to warehouse.

Please see our terms and conditions for full disclosure.

We always recommend buying samples in order to ensure that your cabinets will match your expectations.

If you would like to change your cabinets for another style after receiving them, a 20% restocking fee plus return shipping will be applied.

This rarely happens, but if we made a mistake after receiving clearly stated measurements from you we will naturally replace your cabinets.

This rarely happens, but if it for any reason would, we will send the missing item/s free of charge and with rushed processing. Always check your shipment immediately upon receiving it and contact us if something isn’t looking right.

We recommend keeping your old cabinets in place until you have received your order and made sure you have everything you need.

If you’re doing a complete renovation of your kitchen or other room it naturally doesn’t hurt to get rid of your old cabinets together with the rest of the interior.

Our cabinets are easy to install, especially using our instructional videos, but if you feel like you prefer getting a contractor to help you it can be good to start looking for one.

If you’re unable to find a good fit or prefer our advice you can reach out to us and we will do our best to recommend someone in your area.

A rubber mallet and a set of screwdrivers. Wood glue can also be useful but isn’t required.

It isn’t difficult at all. Buying RTA cabinets and installing them yourself is actually a great way to save costs in several ways; we’re able to sell and ship them to you for a lower price, and you’re able to install them yourself – for free!

This is especially simple when utilizing our assembly videos, you can find them here.

RTA cabinets usually take between 10-15 minutes each to assemble.

All our cabinets come with hinges, drawer runners and other hardware necessary for assembly. Knobs and pulls are not included as tastes and matching to your kitchen can vary.

Yes, at any point you need us throughout the process of buying and installing your cabinets, you are more than welcome call us, chat with us, email us, or directly contact your designated designer.

RTA stands for Ready to Assemble. This means that the cabinets are shipped flat packed and will be assembled by the customer or a contractor.

RTA cabinets are a great way to save money for several reasons; we don’t have to carry the labor cost of assembling the cabinets and can pass those savings onto our customers, they take up less space so storing and shipping them is cheaper, and since you can easily assemble them at home the total costs are significantly less.

A 10x10 kitchen is an industry standard term to give buyers an idea of what their cabinets will cost. It’s based on an L-shaped 10ft x 10ft kitchen with 12 cabinets in it.

The prices presented around the web for 10x10 kitchens can sometimes be misleading or confusing, so we suggest you read further about this topic in our 10x10 kitchen blog post.

This varies between cabinets, but we only offer all wood/all plywood constructions, no particle board anywhere. The types of wood we feature include Birch, Maple, Hickory, and HDF/MDF.

HDF stands for High Density Fiber. It's commonly used when a smooth painted appearance is needed in lieu of wood, which has grains, knots, wormholes, and other blemishes that show through a painted surface.

Also referred to as Hardboard, a high density fiberboard (HDF) is a type of engineered wood product. It's made from wood fiber extracted from chips and pulped wood waste.

MDF stands for Medium Density Fiber and is used for the same purposes as HDF wood; it’s commonly used when a smooth surface is preferred over a more woodlike one.

It’s an engineered wood product and consists of similar wood fiber extracts like those found in HDF wood. As the name implies, MDF wood is less dense compared to HDF wood, which is normally more durable.

None of our cabinets are made out of particle board, we only use durable plywood, natural wood, and MDF/HDF in our cabinets.

The insides of glass cabinets (which thus become visible when closed) are always finished for an eye-pleasing appearance. Most other cabinets have an impregnated natural wood inside finish.

If you have questions about specific cabinets you can always reach out to us via chat, phone, or email and we will be happy to help.

Yes! All our cabinet sides have been finished to match the rest of the exterior.

While most of our base cabinets come with a finished matching toe kick, there are a limited number of styles that do not. Additionally, if you want to cover the seams, we recommend buying a toe kick cover. To ensure the finished look you desire, we recommend checking with your designer, or our experienced sales representatives, before finalizing your purchase.

We guarantee the high quality of our cabinets and offer a 5 year limited warranty on any defects related to manufacturing and material. To find exactly what this warranty entails, please seeour terms and conditions.

Getting your professionally designed kitchen or room rendered is easy! Simply send an email to designs@wholesalecabinets.us with a simple sketch of your current room layout, its measurements, and your preferred cabinet style.

For more information please see our free designs page.

You get direct assistance from one of our professional designers who will prepare a full layout of your kitchen (or preferred room) as well as a 3D rendering. This allows you to see your project in full without even getting started!

For more information please see our free designs page.

Normally you’ll receive your design within just 24h after submitting the required details about your room!

Absolutely, our designs come with no commitment or purchase required.

You do not have to get a design at all. Many of our customers know exactly which cabinets they need and buy them straight out but a design helps to ensure your kitchen or room will look like expected (possibly even better!) In addition, we always recommend buying door samples to make sure that the cabinets will match the rest of your kitchen when they arrive.